Data & Privacy
Your personal data matters to us. This page explains exactly what information superph collects from Filipino players, how we use it, and the rights you have over your own data.
Last updated: January 2025
How We Handle Your Information
A straightforward breakdown of the personal information superph handles, written in plain language for Filipino players.
When you register for a superph account, we collect the details you provide directly — including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, process deposits and withdrawals, and keep your account secure. We may also ask for a government-issued ID during the verification process, as required under Philippine regulations for online gaming platforms. Any additional details you voluntarily share when contacting our support team — such as your query details or transaction references — are also stored to help us resolve your concern efficiently. You are in control of what you share beyond the mandatory registration fields, and you can update your profile information at any time through your account settings.
When you use the superph platform on your mobile browser or device, we automatically collect certain technical data to keep the service running smoothly and securely. This includes your IP address, device type, operating system, browser version, and the pages or games you interact with during your session. We use session cookies and similar technologies to maintain your login state and remember your preferences between visits, making the experience faster and more convenient on mobile. Usage data — such as which games you play, how long sessions last, and which features you access most — helps us improve the platform and tailor content to what Filipino players actually enjoy. This data is collected in aggregate and is not used to build individual advertising profiles or sold to third-party marketers.
To process deposits and withdrawals through GCash, Maya, and other local payment channels, superph handles transaction data including payment reference numbers, amounts, timestamps, and the payment method used. We do not store your full GCash or Maya account credentials on our servers — payment authentication is handled directly through the respective payment provider's secure interface. Transaction records are retained for the period required by Philippine financial regulations and our licensing obligations, after which they are securely deleted or anonymised. If a dispute arises regarding a transaction, these records allow our team to investigate and resolve the matter accurately and fairly. All payment data in transit is protected using industry-standard encryption protocols.
superph does not sell your personal information to third parties under any circumstances. We share data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine privacy laws and our own data protection standards. We may also disclose information to regulatory authorities or law enforcement agencies when required to do so by law, court order, or our licensing conditions. Outside of these limited circumstances, your personal data stays within the superph ecosystem.
We retain your personal data for as long as your superph account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Account information and transaction records are typically kept for a minimum of five years following account closure, as required by applicable anti-money laundering and gaming regulations. Data that is no longer needed for any legal, regulatory, or operational purpose is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will begin the data retention review process and inform you of the applicable retention periods for different categories of your data. You may contact our support team at any time to ask about the specific retention period that applies to your information.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you. You may also request corrections to any inaccurate or incomplete data, and in certain circumstances, you have the right to request that your data be deleted or that its processing be restricted. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can reach our support team using the contact details provided in the footer of this page, and we will respond within the timeframe required by law. We are committed to making this process as straightforward as possible for all players on the platform.
Keeping Your Account Safe
How superph protects your data technically, and what you need to know about cookies on the platform.
superph uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), ensuring that your login credentials, payment details, and account activity cannot be intercepted in transit. Our servers are hosted in secure data centres with restricted physical and logical access, and we conduct regular security assessments to identify and address potential vulnerabilities. Access to personal data within our organisation is limited to staff members who genuinely need it to perform their role, and all such access is logged and monitored. While no online system can guarantee absolute security, we continuously invest in improving our technical and organisational safeguards to keep your data as safe as possible.
superph uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on the platform. Essential cookies are required for the platform to operate correctly — they manage your login session, remember your language preference, and protect against cross-site request forgery attacks. Analytics cookies help us understand how Filipino players navigate the platform so we can identify areas for improvement, and these are collected in aggregate without identifying you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features, including staying logged in during your session. We do not use cookies to serve third-party advertising or to track your activity across other websites outside of the superph platform.
superph may update this Privacy Policy from time to time to reflect changes in our services, applicable Philippine laws, or industry best practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players through their account dashboard or via the email address on file. We encourage you to review this page periodically so you remain informed about how we handle your personal data. Your continued use of the platform after any changes have been published constitutes your acknowledgement of the updated policy. If you have questions about any aspect of this Privacy Policy, please visit our FAQ page or contact our support team directly — we are happy to explain anything in plain language.
Ready to Play?
Your data is protected every step of the way. Register in minutes, deposit via GCash or Maya, and enjoy casino-style entertainment and sports betting on your mobile — all on a platform that takes your privacy seriously.